Join an existing conversation, or start a new thread to ask your question. Step 2 Install the Fitbit app on your computer if you haven’t. I tried bu contacting a service person last night. Learn how to pair Fitbit Ionic to bluetooth headphones and speakers so you can listen to music seamlessly during a workout, on the go, or even at home. by Bought new apple 4... problem solved... gave up on fitbit ionic!! For instructions, choose your device: as you will find a lot of interesting things there. @sutrartus Thanks for your reply too. Again, I want real answers. Hopefully, this will be helpful for other users too. Very frustrating. How do I find my Wi-Fi network password and security setting? My Charge 2 has a habit of not syncing with my Android phone. Looks like it's not supported at this time. @SunsetRunner Thanks for your reply and for sharing all of those details about the workaround provided by customer support that helped you out to get back on track. I'd recommend taking a look at the article: How do I find my Wi-Fi network password and security setting? Enter the network name and security type. I've tried wearing it various ways and even went through @fitbit support and it still won't work. If you still can't connect your watch to Wi-Fi, continue to step 2. Marre- I don't see any suggestions in Santi's post. NOW: Go back into the windows or IOS app and retry the WiFi set up. I think I will have to restart my Ionic unfortunately. In regards to a refund or a replacement, you can read more about the this by checking the article: What's Fitbit's return and warranty policy? my Pandora account is still up to date. After you download music, connect Bluetooth headphones or speakers to listen to your music. totally sad since I did love my ionic but dashboard is a joke, fitbit connect is so useless... Why have a nice device that totally sucks at the support end... why did you make no music icon on your dumbass dashboard??? Give it a thumbs up to show your appreciation! Tap or click Wi-Fi Settings. Once setup the WiFi will get turned on only while the ionic is charging. Creating your account is completely free, and takes about a minute. Note that if you reset the router, you need to … 19:43 Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. At this time the ionic should connect to your local WiFi. I do not want to hear about trouble shooting because I have had this thing since December and I need answers on what they are doing because they can send me a refund for this trash. Remember Iconic only can see 2.4 not 5.8GHZ. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! I hope the restart will work and that I can remember how to install my music and Pandora. Activate pairing mode on your Bluetooth headphones or speaker. On the Today tab , tap your profile picture > Aria 2 . I can see it in the dashboard of my phone. Remove your watch from the list of Bluetooth devices on your phone (known as 'unpairing'). We don't want to create frustration in our customers. I went to settings on my ionic and scrolled down to shutdown. Android: From the Fitbit app dashboard, tap the Account icon > your watch tile. @LDarocy #Fitbit @FitbitSupport I'm on my second charge 4 (returned 1st one) and the HR monitor is a piece of garbage. SantiR. 13:43 It is weird that Ionic all of a sudden will not connect to my wifi after 6+ months of flawless connections. @Dwayne73 have you contacted Fitbit yet on you WiFi issue? Answered! Step 4 Import the download Spotify playlist to Fitbit Ionic. Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. My WiFi is working just fine. It uses GLONASS, a global satellite navigation system for built-in GPS as well as SmartTrack to record user activity on the Fitbit app. I can't download my personal music playlists to my Fitbit watch To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. I went out of town for work, and when I got home to charge my Ionic, the wifi sync no longer was syncing. Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that ; In the Bluetooth section, tap Manage devices. - edited It constantly cuts out and gives inaccurate readings. From the Fitbit app dashboard, tap the Account icon > your watch tile. The Fitbit Ionic has a steel case and rubberized band. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use these steps but then review Second Part: WiFi settings on router via IP Add in web browser. - last edited on In regards to a refund or a replacement, you can read more about the this by checking the article: If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. Welcome to the Fitbit Community @SunsetRunner! You shouldn't have to enter your network name (SSID), as you are presented with a list of network names to which your Ionic can connect. That should certainly help you out with this. 06:19 The sync is working, but this is via bluetooth. for these high prices if the product is cheaply done. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Moderator edit: updated subject for clarity. Found this post while trying to attempt to make this ionic work... Have had for almost a year. ‎07-25-2018 I recently bought a Fitbit Ionic watch which has connected fine with the IOS Fitbit app on my iphone but I have not been able to get it to connect with my Plusnet fibre wifi netwrok at home. I bought a Fitbit Ionic and could not use my old account to set it up and now all of a sudden my wifi stopped working and the network will not show up for me to start it up again. With the Deezer app on Fitbit Ionic, Fitbit Sense, and Fitbit Versa series, you can download your Deezer playlists and Flow directly to your watch. Why won't my Fitbit watch connect to Wi-Fi? Thank you. 14:14 Creating your account is completely free, and takes about a minute. Go back to the Fitbit app and try again to add a Wi-Fi network. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. If Deezer is a partner with Fitbit I would think that they would be demanding Fitbit … The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. "Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles." What's Fitbit's return and warranty policy? You could also try restarting your watch if you haven't done so already. @bs78 Thanks for your reply! Step 3 Make sure that Ionic and your PC are connected to the same Wi-Fi network. Turn off your Fitbit Ionic and then turn it back on. Moderator edit: updated subject for clarity. Thanks, I have done it severely times. @sutrartus Thanks for your reply and for sharing those details. Sorry to see you go. Android. The Fitbit app is compatible with most popular phones and tablets. When syncing your Fitbit device to your smartphone, the Fitbit hardware wirelessly connects to your phone via Bluetooth. It. Is your WiFi network 5Ghz? Then, look for the Fitbit Connect icon in the lower right corner of your PC screen, or open the app by clicking "All Programs," then "Fitbit Connect." It also took forever for me to download a few songs. ‎07-21-2018 by 06:18. From reading a lot of these issues with the fitbit I was thinking I had to get it replaced. - last edited on Ionic can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Some more hours lost instead of beiing fit. ‎07-22-2018 Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. ‎07-22-2018 Make sure the Always Connected and All-Day Sync are enabled on your Ionic. 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